Fixya.com releases their report on the PlayStation 4

2014-ps4-hardware-news

The PlayStation 4, since its launch on November 15th, has been a renowned success; selling over 6 million units by March, 2014; breaking records all over the world for sales numbers. Sony has begun to regain its stronghold on the console market that it had back in the PlayStation 2 days as owning the leading home console in the industry.

Just as with any new product launch, the PlayStation 4 isn’t without its issues though. From the system turning off randomly to freezing to disc drive issues; it is expected that it wouldn’t be 100% problem-free. Fixya.com, a community of users that work together to resolve product issues, covers over 12 million products on their site and the PlayStation 4 has its own home there. This morning Fixya released their findings on the biggest issues that affect the PlayStation 4, and other consoles, along with fixes for them that you could try.

Below is a graphic that shows the top 5 issues affecting the PlayStation 4 for users on fixya.com.

playstation

Console Turning Off – Users have reported the PlayStation 4 will unexpectedly turn off and will not turn back on when prompted. Visually, this issue can be seen based on the light bar on the top of the PlayStation 4. The light will turn blue and start blinking or a red blinking light will be visible where the white light would normally be shown.

Instead of sending the system into Sony for repairs, which is what Sony recommends, there does seem to be some steps you can take to try to repair it yourself:

  • Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will show an error result despite the issue not being a result of the console malfunctioning.

  • Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in. Before plugging it back in, users can also carefully open the hard drive area to see if there are any issues with the drive that are causing the problem.

  • Put the system in a more open area with proper ventilation. Place a fan next to the system in order to reduce heat. Ensure that the internal fan is running properly – you should hear it while the console is running.

  • Contact Sony customer service and discuss the issues with them.

No Audio/Video – No audio or video coming from your PlayStation 4, while a major issue, could be fixed by performing one of the below steps:

  • Check if your PlayStation 4 is experiencing a blinking red or blue indicator light. If it is, please run through the troubleshooting steps for that issue (found above in this report).

  • Via the settings menu on your PlayStation 4 homescreen, ensure that all of the audio and video options for your PlayStation 4 are up to date and what you need for your specific purposes and television.

  • A short-term fix for any audio issues can be to use headphones to listen to any audio—sometimes audio can still be heard through headphones though not your television.

  • Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will not display audio or video despite the issue not being a result of the console malfunctioning.

  • Check the HDMI port on your PlayStation 4 for any issues—similar to the above troubleshooting step, an issue with your console’s HDMI port can cause problems with the device.

  • Replace your HDMI cable to check to see if the issue is with your HDMI cable and that the issue is not with your console or television.

  • Update your PlayStation 4‘s firmware and software via any available online updates.

  • Contact Sony customer service and discuss the issues with them.

Freezing – Freezing electronics isn’t something that is a new experience for people; almost all electronics freeze, and there is no difference for the PlayStation 4. While there are many reasons why your PlayStation 4 may freeze, some of the more frequent times are during system updating. Below are a couple of steps you can take if your system freezes:

  • Download any software or firmware updates via the PlayStation Network, which can be accessed from your console’s home screen.

  • If your console is freezing while accessing the PlayStation Network to download any updates, visit the Sony Support site and download the updates to your computer there, then transfer them via a USB connection that plugs directly into your console.

  • Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in.

  • Put the system in a more open area with proper ventilation, place a fan next to the system in order to reduce heat, and ensure that the internal fan is running properly—you should hear it while the console is running. If your console is overheating, make sure to let it rest for at least two hours before trying to boot it up again.

  • Contact Sony customer service and discuss the issues with them.

If you are an owner of the WiiU or Xbox One, here are the top 5 issues on fixya.com for both systems:

xbox

wii

 

What issues with the PlayStation 4 have you experienced? Were you able to find a way of resolving your own issues?

PS Nation does not support fixing your own system.

Written by Kyle Jessee

Kyle Jessee

Your lone Kentucky writer on staff. Loves the Big Blue Nation, rock music, and Resistance 2 (the best in the series).

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