These attacks cannot be deemed “Acts of God/nature” though so the argument of the lightening strike becomes slightly moot. I certainly wouldn’t expect a refund of my PSN service charges if someone broke into my house & stole my console. Also, they did not take the service down themselves so therefore their own ToS actually helps my case. If they had posted it was “Down for Maintenance” they might have found a backdoor exit to CTA (Cover Their A**es) that would have followed the ToS statements then I’d be inclined to admit they were covered to do as they pleased. The reality is this was neither their doing nor was it unavoidable; there’s plenty of mitigation techniques they could deploy to help combat a situation like this; they didn’t do it the first time and looks like they didn’t so it this time either. The ownership/responsibility is on them and if we as consumers ever expect to see that change we need to be vocal about it. Again, I was never in that boat of expecting free games for life mentality, I just want what I paid for to be rightly compensated for not getting to use what is rightly mine. In the times of lawsuits of the ilk “I’m fat because McDonalds made fat” Sony needs to take a hard look at their consumer base & decide what they are going to do to help the collective “us” before someone gets lawyer’d up and really does get free games for life.