Changes to PlayStation Refund Policy Now Allows Users to Cancel Pre-Orders

Sony and PlayStation have made a recent change to their online refund policy of digital games. Eligibility terms differ depending on what content you’re requesting a refund on, and whether or not you’ve played – or downloaded – the game. Subscription services also have different eligibility terms. There’s a lot of information to parse, so let’s get into it.

For game pre-orders made more than 14 days ahead of the game’s release date, a refund can be requested any time up until the game’s release date. If a pre-order is placed less than 14 days ahead of the release date, you have until 14 days after the game releases to request a refund. If you’re eligible for a refund, Sony will return it to you by the original payment method. If you start downloading or streaming the game you will be ineligible for a refund.

If you purchase any digital content after it has been released, or accidentally purchase a season pass for a game you didn’t intend to, you have 14 days to request a refund, provided you haven’t begun downloading or streaming the content. If you are eligible for a refund after the game was released, the refund will be credited to your PSN Wallet. Unfortunately, refunds for any digital purchases after a game releases or for a season pass will only be received in your PSN Wallet.

Downloading or streaming digital content will nullify eligibility for a refund. I presume this extends to preloads for pre-ordered games. For this reason, it is recommended players turn off “Automatic Downloads” for any games pre-ordered digitally. Sony has also stated refunds will be allowed for games that are “faulty”, though they’ve not given a clear outline for what this means. While I don’t think this will be the case for any game with a few bugs, games so buggy their respective developers and Sony are forced to take notice, such as Fallout 76 or the more recent Anthem, might fall into that category.

PlayStation Plus and PS Now subscriptions are also eligible for a refund if requested within 14 days of purchase. Sony has noted, however, that refund mounts may differ based on how much the subscription service was used. If a player downloaded and played one or two of the monthly free games included with PS Plus, their refund may not reflect the full subscription price.


What do you think of this policy change, let us know in the Forums or on Twitter using #AskPSNation.

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